testimonials
We love our infrared sauna!
Elizabeth W.
We purchased a Signature series Infrared Sauna in the Fall of 2012. We are extremely pleased with our purchase and it is used frequently. Upon purchasing a hot tub in the Fall of 2006 from Chinook Hot Tubs and Saunas we, of course, went there to purchase our sauna. The experience was only positive right from the inquiries and purchase down to the installation by Robert in our basement which was no easy task for him as the narrow, and low ceiling, staircase presented a problem. Rob was determined and experienced and our infrared sauna was successfully installed and used that very night by me and my husband. Rob's clean-up after the installation was very appreciated. No mess or garbage was left behind. We are impressed by the knowledge of the staff and found everyone to be helpful. Thank you!
Honesty and integrity
Georgina Smith
"We inherited a hot tub spa when we purchased our home. When we tried to get it going after the winter, we ran into some difficulties with the filter. We thought we would have to replace the entire housing and we contacted Chinook to service our spa. The repair would have been costly due to the cost of the parts and the hours of service it would take to replace the entire filter housing.
Before servicing our hot tub, Chinook made a suggestion that just might fix our problem. We purchased $30 worth of parts from them and managed to fix our spa ourselves thanks to their excellent suggestion. Their honesty and integrity has guaranteed that we will be customers for life. Thank you!!"
Cosy winter nights
Kippis, Ian
"The sauna [liner kit] you sold us made the cold winter nights almost desireable! It really took us back to our time in Finland. Great business and very friendly staff. Thanks for everything!"
Christmas vacation saved!
Sincerely, Suzanne and Rob
Dear Rob:
We would like to thank you for your excellent and diligent service to our hot tub last Christmas. We were in Florida and had noticed that our hot tub had a leak the evening before our departure. We knew that the pipes could very well freeze while we were away, and called Chinook Pools & Hot Tubs on the Monday, Dec. 23. You came over and checked out our hot tub, found the leak and fixed it on Christmas Eve, with a follow up a few days later. The weather was very cold and snowy, but you managed to obtain a key to our house from our neighbour and traipsed through the deep snow to our back yard. Not many companies would provide this excellent service at Christmas time, especially in such difficult weather. We totally appreciate your dedication and care.
Professional Service
Donna from Limoges
"Thank you Patty for taking the time to help me out with my spa problems even though I did not buy it from your store. I can sense by speaking with you over many phone conversations that you are there to help people to overcome their difficulties. I totally agree as per another testimonial on your site, your service is excellent. I can assure you that when comes time to purchase our next spa it will be at Chinook Hot Tubs and Saunas!! Many thanks!!!"
A Fine Product Indeed
Andrew and Pam
Morning Robb
I thought I would drop you a line and let you know we are very pleased with the sauna. We use it on a regular basis. You folks make a fine product indeed.
Thank you!
Outstanding service!
Nathalie
"Robert, Just writing to say thank you! The part you sold me is perfect and my hot tub is running like a brand new one! I fixed it myself! Have a great day!"
We love our Chinook Sauna!
Russell
"Patty and Robert.
We just returned home from our cottage which has our new sauna. It is truly wonderful. The installation went extremely well. I built the sauna in approximately 2 hours. All the pieces fit perfectly and the instructions were easy to follow . I appreciated that you answered all my questions and helped me choose the appropriate accessories . Your service from my first contact , through delivery and final arrangements has been great. I will certainly recommend the sauna and your services to others. Thanks again. All the best."
Most Happy with Chinook...
Lynn & Eric Sewell
"In the fall of 1999 we decided to add a hot tub to our home...indoors. After checking many places, we decided on Chinook Hot Tubs & Saunas. Installation went really well and we were very pleased with both the pricing and service. Over the past 12 years when we have run into problems, our phone calls for help have been answered quickly and politely. Whenever repairs were needed, Robert was there as promised and got our tub back in working order very quickly...Over the 13 years we have enjoyed our experience with Chinook greatly and highly recommend them for their knowledge, sales and after sales service...a big plus in today’s age for sure...."
Quality Service
Phil Muggleton
"Each time we have had dealings with Chinook we have been very pleased. Not only the price is right but the service is friendly and professional. Appointments are made and kept. Thank You"
We Love Our New Tub!
Katie
Thanks Patty - we love our new hot tub! We use it every day. So far so good with the water chemistry (I think). I will be in touch as the fall approaches to ask about how to protect it over the winter months (or even use it, although that may not be recommended). Many thanks for the excellent service and recommendation re. this hot tub. It meets our needs perfectly. Thanks,
Great Service Helps Fulfill A Renovation Dream!
DN (Ottawa) Home Owner
Great Service Helps Fulfill A Renovation Dream! "I had been trying to retrofit an inline heater in a jacuzzi style jetted bathtub for weeks. After visiting several plumbing supply stores that told me it was impossible, I fortunately found Chinook Whirlpools and Spas. The knowledgeable staff quickly determined how I could simply accomplish what I was attempting and explained it to me in easy to understand terms. After ordering the parts in to the store, the staff took the time and showed me how everything connected together and should be installed. Thanks to Chinook staff, the job is now complete and everything is working as we had dreamed it would. The friendliness and service at this family run business is outstanding."
Truly, First Class Service
Bill Turner
"We bought our first hot tub in 1998 from Chinook and then a replacement in 2010. For the entire 14 years, Robert himself has provided wonderful repair and maintenance service for us. Our hot tub is in the backyard and obviously, running continuously in our climate, we did need some work on it about once a winter, often in the middle of a cold snap. Actually, the access to our first hot tub was poorly designed by the contractor who built the deck and forced Robert to work lying down on his back for the most part. Still, he didn't complain, except once 🙂 Fortunately, we solved the access problem when we installed the second hot tub and the innards on "modern" hot tubs are much easier to work on than they used to be. Today Robert came over on a Saturday just before Christmas to do some warranty work so we could use the hot tub with family visiting for the holidays. This was way beyond the call of duty. To me, the main question when buying a hot tub is: "How good will the service be?" because, don't kid yourself, it will require service and you don't want the pipes to freeze and burst because there was no tech available. Based on my experience over 14 years with Chinook and Robert, I wouldn't even consider any other supplier. Thanks Robert!"
Loyal Customer
"Thank you Robert so much for your work on our spa. I am definitely a loyal customer for all the spa services we need."
Take charge sevice!
Bob L.
"My family loves sitting in the hot tub on cool nights. Recently the spa stopped working and we called Chinook to have a look, explaining to them that we 'miss' our hot tub. The technician arrived at our home but no one was home. Most companies would just leave but the tech decided to check out the spa in my backyard anyway. He diagnosed the problem and fixed it for a great price ... we are thrilled! Service this good is worth bragging about. :)"
I love dealing with you
Jamie
"You have done a lot of work over the last few days. I can’t thank you enough for what I think is a reasonable, very reasonable bill and the quality of your work is fantastic. I love dealing with you. The cheque is in the mail and by that I really mean I am putting a cheque in the mail."
"The best service in Ottawa"
- Carole and John
"Chinook sells fantastic hot tubs. I'm sure lots of companies do. The thing that makes Chinook so special is how well they look after their customers. Robert, Patty, Laura and Awstin have all helped us with the sale, installation and inevitable minor teething troubles (and I'm sure that with hot tubs there are always minor teething troubles as you learn the chemistry) and they have all been amazing. We bought our hot tub from Chinook based on a recommendation from a friend. We would pass on the same recommendation to anyone out there. Thank you Chinook!"
A year later and loving our hot tub!
Liz
"The reason we bought from you is a conversation I had with one of your other customers in the store when we were shopping. I asked him if he had bought his hot tub here and he said "No, but I will buy my next one here. This is the only place I can get service". Our landscape architect also recommended you. Last year at this time we were wondering about next year - and here we are. We still love our hot tub. Thanks"
Again, our thanks for the great service!
Daniel and Sherry
"Robert, Just a quick note to thank you very much for responding so promptly to our call for service, and for accommodating our limited availability schedule. The spa is working great now – temperature is now up to where it should be and the ozonator appears to be functioning properly. Again our thanks for the great service!"
Excellent Service and Quality Workmanship
Colleen and Robert
"Hi Robert, Just a thank you note for the excellent service and quality workmanship we have received over the years. Colleen paints our Xmas card each year, and this year it is a picture of our two grandchildren in the hot tub. They have grown up with the tub, and use it every time they visit us. We thought you would like to see it. Wishing you all the best for the Xmas season and the New Year."
We Love our new hot tub!
Katie
Thanks Patty - we love our new hot tub! We use it every day. So far so good with the water chemistry (I think). I will be in touch as the fall approaches to ask about how to protect it over the winter months (or even use it, although that may not be recommended). Many thanks for the excellent service and recommendation re. this hot tub. It meets our needs perfectly. Thanks,
We will remain clients for a long time
Aline and Guy
"Robert You will recall my challenge to save an older fiberglass tub which was extricated from the second story at our cottage 1 ½ hrs north of Ottawa. From day 1, when I was referred to you by one of your suppliers during an extensive web search to find spare parts... particularly “jets”, you demonstrated interest in the challenge and supported me in the reconstruction of the entire plumbing for the spa as well as shared your tremendous knowledge when queried with my troubleshooting questions. While my wife and I were not spa fans... we are now. Thanks a bunch and we will remain clients for a long time."
Customer Reviews
Wendy (Denis) Tessier
Robert & staff have wonderfully supported Denis & me since we bought our hot tub 27 years ago, be it transporting her to White Lake or advising Denis on the occasional maintenance problem. Sadly, Denis passed away in March & our reliable tub will be going to a new home with new folks. I’ve given the new owner Chinook’s info for…who knows her best? I’m so very grateful for everything you’ve done for us over the years. Client service par excellence!
Della
My hot tub stopped working Dec23. I called every hot tubplace in Ottawa to try to get help, nobody ableto come u til the 28th at best. Check nook called back and came immediately on the 24th!!! No extra charges to boot!!! Guess where ill be shopping from now on!!!
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